Frequently Asked Questions

General Questions

What is your return policy?
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most unused items in their original condition within 90 days of delivery for a full refund. For items that are final sale, please see our Return Policy for more details.

How can I check the status of my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

I received a damaged or incorrect item. What should I do?
Please accept our apologies for the error. Contact our customer support team for assistance, and we will be happy to resolve the issue for you promptly.

Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination.

How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected at checkout. Standard shipping within the United States typically takes 3-7 business days.

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments via PayPal.

Will I receive a confirmation email after I place my order?
Yes, you will receive an order confirmation email shortly after your purchase is complete. If you do not see it in your inbox, please check your spam or junk mail folder.

Gift Questions

Can I send a gift directly to a recipient?
Absolutely. During checkout, you can enter a separate shipping address for your gift. The packing slip will not include any pricing information.

Can I include a gift message with my order?
Yes, you can include a personal gift message during the checkout process. We will print it on a gift card and include it with the shipment.

Product Questions

Where are your products made?
Our product collection features items made all over the world, often reflecting the artistic traditions and techniques of their region of origin.

How can I learn more about a specific product?
Our product descriptions provide details on materials, dimensions, and the inspiration behind the item. For further information, please contact our customer support team.

Membership Questions

How do I apply my member discount?
You must be signed into your account on our website to receive your member discount. The discount will be applied automatically at checkout for eligible items.

I’m a member, but my discount isn’t working. What should I do?
Please ensure you are logged into your account. If you are still experiencing issues, contact our support team for assistance.

Website & Technical Questions

How do I create an account?
You can create an account by clicking the “Sign In” link at the top of our website and selecting “Create Account.” Having an account allows you to track orders and save your information for faster checkout.

I forgot my password. How can I reset it?
Click on the “Sign In” link and then select “Forgot Your Password?” You will be prompted to enter your email address to receive a password reset link.

How can I stay updated on new products and offers?
Sign up for our email newsletter to receive updates on new collections, exclusive offers, and upcoming events. You can manage your subscription preferences at any time.

Customer Support

How do I contact customer support?
For any questions not answered in this FAQ, please reach out to our dedicated support team through our website. We are here to help and will respond to your inquiry as quickly as possible.